In an effort to prepare for the holidays and keep shoppers safe from the surge in the spread of coronavirus, Walmart has more than doubled the number of personal shoppers this year, bringing the total to an astounding 157,000 associates.
The move to double its staff will help the big-box retailer focus more on getting orders out for online pickup and delivery.
“It makes me proud to think six years ago we started with only a few hundred personal shoppers, and today, they’re crucial to providing services like pickup and delivery that our customers have come to see as essential. Our stores have really focused on convenience over the last few years, and that’s allowed us to quickly shift to the changing needs of our customers,” said Tom Ward, Senior Vice President, Customer Product, Walmart.
The company is also allowing shoppers to choose from a variety of options for receiving their orders, ranging from contactless pickup, standard delivery, express delivery or free unlimited delivery that is offered as part of the Walmart+ subscription plan.
Walmart is also making efforts to improve its shopping experience through a series of new test stores, where the retailer hopes to test omnichannel technologies and shopping processes more efficiently.
The announcement comes just days after Walmart moved to cut ties with Bossa Nova Robotics after it came to the conclusion that human employees can fulfill the same tasks performed by its shelf-scanning robots with equal efficiency.