SpotOn, a point of sale (POS) solution provider for restaurants and bars, has launched a reservation and waitlist platform that allows restaurant operators to manage and merchandise their restaurant space and better maximize revenue.
The new offering allows restaurants to manage reservations, waitlists, and experiences such as special menus, food and beverage tasting experiences, to-go meals, and private dining room bookings, all in one place. Additionally, restaurants can manage and accept deposits through the SpotOn Reserve platform.
A key feature of the new offering gives customers the ability to book preferred time slots or add themselves to a waitlist directly through the restaurant’s website or through Google. The experience also benefits restaurants by allowing their staff to prioritize accordingly, ultimately saving time.
Restaurants can charge guests or take deposits ahead of time to reserve a dining experience and engage in two-way texting with customers to confirm reservations. According to SpotOn, restaurants that currently use SpotOn Reserve have seen a 75% reduction in no-shows.
And last but not least, SpotOn Reserve establishments gain access to an overview of how a customer’s experience is progressing. This then allows them to provide more accurate times for guests on the waitlist.
With direct integration with Google, all these experiences can be easily found through the business website, discovered and booked through Google Search or Maps. According to SpotOn, up to 30% of all reservations are made through these avenues.
“Having an easy-to-use platform for both our guests and employees is crucial to maintaining our success,” said Kyle Lockwood, Director of Operations at The Burrow, a multi-location gaming den and community watering hole in Minnesota. “Experiences with SpotOn Reserve allows us the flexibility to easily set up time slots for our axe-throwing experience instantly, which saves us time and allows us to focus more on the guest experience.”